System Components |
Multi-Messenger |
Competition |
Pricing |
System Hardware |
Multi-Messenger systems allow you to choose from either Dell manufactured full 3 year warranted computers or our Custom Built PCs with 1 Year warranty. Dell is now the nations leading computer manufacturer and CCCI is proud to be endorsed by Dell. Both product lines allow you to choose the one that best fits your operating budget! |
Many competitors offer complete systems for $995.00. What they do not tell you are their systems are generic PCs with outdated or low-end technology. Many offer limited 30 or 90-day warranties and require you to ship the system back to them when you experience problems leaving you without your system(s) for extended periods. You get what you pay for with cheaper out of date close-pout systems. Many offer E-Machines or equivalents that do not hold up to shipping and handling damages. |
Call Center Consulting, Inc. offers you many different pricing options. We prefer Dell manufactured systems with a Full 3 Year On-Site Repair/Replacement Warranty. We also carry a complete line of In-House custom built PCs to meet your budget. Our systems are very reasonably priced and offer technical support 24/7. Our complete Turn-Key systems pricing starts at just $1995.00! Why pay more for less with our tested and proven hardware configurations? |
Telephony/Voice Boards |
Multi-Messenger systems utilize State of the Art Dialogic and PIKA Telephony boards ONLY! You receive the most accurate detection of Live Response and Answering-Voicemail responses. 90% market share and Perfect Voice provides accurate and faster voice response. Our high quality voice boards and software eliminate lengthy delays and errors! |
Competitive systems use Rhetorex and Used outdated models in an attempt to cut costs. This is why competitors offer extremely low cost systems at unbelievable prices! Many of these older technology voice boards will not detect responses properly nor deliver connections in a timely manner. These are features you simply cannot subject yourself to, as use of this outdated equipment is costly with fines imposed! |
All of our pricing includes either Dialogic or PIKA cutting edge technology voice boards. No inferior Telephony/Voice boards are supplied with our Multi-Messenger systems. Every board we sell comes complete with an unlimited Repair/Replacement Lifetime exchange warranty, no questions asked! ALL pricing for our Software Starter Kits and Turn-Key systems include Dialogic/PIKA quality voice boards only. No Substitutions, PERIOD! |
System Setup |
Multi-Messenger arrives fully assembled and pre-configured to your specifications. All of our Automated and Agent Software/Systems are pre-tested prior to shipment. This eliminates the need for countless hours of potentially difficult configuration and custom setup. Full service Installation also available upon request! |
Competitor systems do not offer pre-configuration. They simply ship the system to you and you are responsible for the pain-staking task of Installation and Setup. Our systems come complete with Intuitive Manual and Live Technical Support to assist you in the process where competitors do not. |
All Multi-Messenger pricing includes pre-configuration and setup. CCCI also offers On-Site Installation, Setup, and Training on a per order basis. Ask the competitors why they do not offer this feature. They give you excuses such as Wizard Driven and easy to use excuses. Do Not take these excuses lightly! It is a true indication of what type of company you are dealing with! |
Technical Support |
Multi-Messenger systems come with unlimited Live Technical Support. All Technical Support calls are documented and logged. No need to worry about the inability to reach a technician. We operate with (3) multiple technical support locations where Industry experts assist you with questions, not sales people! |
Many competitors will tell you they provide you with both product and technical support, however, beware of what they do not tell you! When you purchase from a competitor they dont tell you that if you need assistance you will be required to send an email, leave a message, or return your newly purchased system to them for repair! They also charge you for extended technical support yearly fees. If it is not on their Invoice, they Do Not Supply it! |
Multi-Messenger systems come complete with Unlimited Hardware and Software Technical Support. We have (3) highly specialized support locations that provide you with service second to none. No need to worry about the inability to reach someone when a problem occurs. Also with ALL Dell systems you receive (3-Year) On-Site Repair/Replacement Warranty. Enough Said? |
System/Software Upgrades |
When you purchase any Multi-Messenger system you receive Free Lifetime Software Upgrades. No need to worry about costly (After the Sale) fee scheduled upgrades. To maintain our cutting edge and industry leading status we provide you with regular upgrades on a frequent basis. |
Those competitors that offer low cost systems do it for a reason. They will sell you software or a system at an unbelievable price initially and then charge you costly upgrade fees of $500-$1000 per upgrade, sometimes 2-3 times each year! They lead you to believe you are getting a great price and then nickel and dime you after your purchase. Dont get fooled by their hype! |
With each Multi-Messenger system sold we provide Free Lifetime Upgrades in the cost of the initial purchase. It is spelled out on our Invoice and we stand behind what we sell. All upgrades are provided as a free download from our support website and are fully executable. No need to worry about being a computer geek to download your free upgrades. We help you every step of the way! |
Product Design |
Each Multi-Messenger system comes with the most User-Friendly Interface available on the market today. No special computer programming is required. Our Plug n Play Technology allows you to be productive the day you receive you new system(s). CCCI utilizes point and click technology which allows immediate production with your investment. |
Multi-Messenger systems are by far the easiest systems to operate. Competitors will not inform you that their systems require extensive database importation, script/voice campaign building, and extremely difficult operation with lengthy technical manuals. Most competitor systems require extensive and difficult configurations that require a computer expert to operate. |
All Multi-Messenger products include the latest technology and FTC certified requirements. Not only do you receive the best available Software and Systems, you will also receive Free System Upgrades! As we continue to develop our Industry leading systems you stay current with all the features offered at no additional costs! |
Voice Scripting |
Multi-Messenger systems come complete with a full compliment of Scripting Templates that allows you to simply click to record. Campaign Templates are based upon the most popular formats available and eliminate the requirement for custom campaign development. Simply click on Record and then Stop when finished! |
Script building or Campaign Managers are what most competitors offer. This is a nice way of saying you are required to custom build each and every campaign you need. This is a painful and time-consuming task that requires extensive development. When you are using multiple campaigns you do not want to build each one individually. |
Multi-Messenger systems come complete with .WAV voice file formats. This allows you to custom record your own scripts or have outside associates or celebrities record scripts at their own location and simply email them to you. If you choose, everything can be done remotely in minutes. Competitors utilize .VOX files, which are difficult to exchange. |
Reporting |
Multi-Messenger Software and Systems provide you with Campaign Reporting features. Every call is marked accurately for answering machine/voicemail, busy, disconnects, fax tone, no answers, and operator intercepts. |
Many competitors will tell you their equipment offers you reporting features. What they do not tell you is that these reports are only fairly accurate depending upon the type of telephony or voice boards they are using. Some competitors have less than 50% accuracy and provide you with erroneous reporting features. How effective is a Campaign if the reports are incorrect? |
Multi-Messenger systems integrate with ACT, Excel, Fox Pro, and Goldmine to name a few. Database integration is included in ALL Multi-Messenger pricing. Custom Database integration is also available upon request from our Programmers and Developers. |
FTC & DNC Compliance |
EVERY Multi-Messenger system is FTC Compliant to include Caller ID, Do Not Call, and Dropped Call legislation. CCCI has worked hard to maintain our product line to include ALL compliancy features currently regulated. Our DNC storage capacity insures you are fully compliant. |
Competitor systems are restricted in size to the large National Do Not Call Registry compliance. Your system needs to possess the capability of storing tens of thousands of numbers for the Do Not Call regulations. 90% of systems offered on the market today have smaller capacity issues to store the required amount of numbers in the DNC Database. |
Multi-Messenger systems come complete with Wizard driven Import tools that allow you to comply to regulations seamlessly and extremely time saving. Our point and click technology allows you to import thousands of numbers in no time without the restrictions of our competitors brands. Again, this feature is included with your initial costs! |